What is the Sentiment Analysis

Sentiment analysis, also referred to as opinion mining, is an approach to natural language processing (NLP) that identifies the emotional tone behind a body of text. This is a popular way for organizations to determine and categorize opinions about a product, service, or idea. It involves the use of data mining, machine learning (ML) and artificial intelligence (AI) to mine text for sentiment and subjective information.Sentiment analysis systems help organizations gather insights from unorganized and unstructured text that comes from online sources such as emails, blog posts, support tickets, web chats, social media channels, forums and comments.